frequently asked questions

How do I order a commission?

The best way to enquire about getting a commission is through the order page on my website. Once I have received your inquiry, if I accept the commission, I will respond via email to ask you further questions and give you a quote and waiting time. We will then discuss which photos you have, which I will ask you to send digitally to me. 

Once this has been decided, I will ask for 50% of the payment upfront as a deposit to secure your order.  I will then update you every other week or so with when I can exactly start your piece to keep you in the loop. I always welcome you to check-in!

Once I have painted your piece, I will send you a picture of this, checking that you are 100% happy with it. If you are, I will ask for the other 50% of the payment with postage. When this has been sent through to me, I will normally be able to send your portrait out first class the next day. 

How long will I need to wait for my picture?

My wait time depends on how many commissions I have at one time. However, this normally averages out between 3 to 6 weeks. I normally get very busy just before Christmas, so if you are looking to have a picture for Christmas day I recommend you enquire as early as you can so you don't miss out. 

Do you just paint pets?

No not at all! I mainly paint animals and welcome all kinds of commissions. For example, if you have a friend who has a favorite animal and you would like to gift them a painting, I can do that too! Email me at elliemaymakes@gmail.com to discuss anything you like. 

How do I send payment?

I will send an invoice to you outlining my bank details so you can make an online transfer. If there is another way you would like to pay (eg. cheque) please let me know and we can discuss.

Do your portraits come framed?

I currently do not offer frames as I  believe this is a personal choice, depending on the picture and where you will put it. Please do let me know if you are looking for recommendations for framers and this is something I can help with. 

What sizes do you do?

I do various different sizes, please visit my price page to see what I currently have available. 

What kind of photograph do you need to work from?

I will need a digital version of your chosen photo emailed to me, with the best possible quality. I actually have a whole page showing you what I look for in a reference photo here.